Erwine Home Health and Hospice Inc.   |    Kingston, Pennsylvania    |    Phone: 570-288-1013    |    Fax 570-283-3722 

F. ON THE JOB RESPONSIBILITIES

13. Conduct/Ethical Behavior Procedure

The following conduct is prohibited and will not be tolerated by Erwine Home Health and Hospice. This list of prohibited conduct is illustrative only; other types of conduct that threaten security, personal safety, employee welfare, reputation and Erwine Home Health and Hospice’s operations also may be prohibited.

• Personnel are expected to complete daily assignments as scheduled or assigned by the supervisor. If an emergency arises, notify the immediate supervisor as soon as possible during the workday.
   
• Personnel are not to leave the field or their work area without completing the scheduled visits/shifts for that day or their work assignments for that day.
   
• All paperwork is to be completed accurately and in a timely manner. Any falsification of documentation in the clinical record and billing record may result in disciplinary action, up to and including termination.
   
• All representation of the agency in marketing literature or oral presentations is to be accurate and truthful. Only care and services that the agency is capable of providing either directly or through written contracts is to be promised to potential referral sources.
   
• Whenever a patient/client is transferred to another organization (e.g., hospital, SNF, another agency), the patient/client is to receive an explanation of any relationship that receiving organization has to this agency, if any, including financial benefit to the home care organization.
   
• All personnel are to follow agency policies, especially policies relating to appropriate admitting, transferring and discharging practices within the agency. Billing personnel are to follow financial policies for assuring accuracy of bills and billing practices.
   
• Personnel must not allow their private interests to conflict with those of their patients/clients
  .
• Personnel are not permitted to ask patients/clients or their family/caregiver(s) for a loan of money

( continued )